AI customer support for SaaS and software teams
Your documentation already answers most of what users ask. The problem is that they ask in the product, not in the docs.
What this industry runs into
Documented answers that nobody finds, and support that scales with signups
Self-serve growth means support volume rises with every new account, and much of it is setup and configuration questions your docs already cover. Product changes make it worse: answers drift out of date faster than anyone updates the help centre, and users spread across time zones expect a reply whenever they are working.
- Onboarding and configuration questions repeat with every new account
- Help content goes stale as the product changes
- Global users expect answers outside your team's working hours
How the platform maps to it
Your own docs as the source of every answer
The knowledge base is what the AI agent is allowed to answer from, so updating your content updates the answers. Real bugs and account-specific problems escalate to your team rather than receiving a plausible-sounding workaround, and everything stays in one thread the engineer can read end to end.
- Knowledge base built from your own docs, guides and release notes
- Website crawling and automatic knowledge updates on Growth and above
- Escalation to a human for bugs and account-specific issues
- Shared inbox and unlimited human live chat on every plan
Put your documentation to work in the product
Start free with unlimited human live chat and connect your knowledge sources when you are ready.