Teach the AI once. It answers forever.
The knowledge base is the memory of your support operation. Everything your team writes down becomes an answer the AI can give at any hour, in any time zone.
Several ways to teach it
Start with whatever you already have. Most teams begin with a handful of manual entries covering their most common questions and grow from there.
- Manual entries written directly in the dashboard
- Documents containing your policies and procedures
- Content from your own website pages
- Everything scoped to your workspace and nobody else's
Website crawling and automatic updates on Growth and above
On Growth and higher plans the platform can revisit your website content so the AI stays aligned with what you publish, rather than relying on a one-off import. On lower plans you keep the knowledge base current by adding or editing entries yourself.
Included with Growth and above. Check the Pricing page for the exact plan comparison.
Why the answers stay accurate
The AI composes its replies from your stored content, not from general internet knowledge. If your knowledge base does not cover a question, the AI does not fill the gap with something plausible — it hands the conversation to your team.
- Answers are drawn from your approved material
- Uncovered questions escalate instead of being improvised
- Fixing an answer means editing one entry, not retraining anything
Turn what your team already knows into instant answers
Add your first few entries and see the AI answer them the same day.